Question 1

Do you ship internationally?

Accepted Answer

We ship within the United States only. We do not offer international shipping at this time.

Question 2

How long does delivery take?

Accepted Answer

Orders are processed within 1–2 business days. Standard shipping takes 5–8 business days after shipment. Expedited shipping (2–3 business days) may be available at checkout for an additional fee.

Question 3

Do you charge for shipping?

Accepted Answer

Standard shipping is $5.99 on orders under $50. Orders of $50 or more qualify for free standard shipping within the United States. All costs are shown at checkout before you pay.

Question 4

Which carriers do you use?

Accepted Answer

We ship via USPS, UPS, and FedEx within the United States. The carrier is selected based on your location and order details.

Question 5

How do I track my order?

Accepted Answer

Once your order ships, you will receive an email with your tracking number and a link to follow your shipment.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging with tags included. Customers are responsible for return shipping costs on standard returns unless the item is defective, damaged, or incorrect.

Question 7

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, approved refunds are issued to your original payment method within 3–5 business days. Your bank may require additional time to post the credit.

Question 8

What if I receive a damaged or wrong item?

Accepted Answer

Contact us within 7 days of delivery at info@enaron.com with your order number and photos. We will provide a free replacement or full refund at no cost to you.

Question 9

Can I exchange an item?

Accepted Answer

We do not offer direct exchanges. Return the original item per our Return Policy, then place a new order for the replacement piece.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption via Shopify Payments.

Question 11

When will my card be charged?

Accepted Answer

Your card is charged when your order is successfully placed. You will receive an order confirmation email immediately after checkout.

Question 12

Is my payment information secure?

Accepted Answer

Yes. We use industry-standard SSL encryption and PCI-compliant payment processors. We do not store your full credit card details on our servers.

Question 13

Can I cancel or change my order?

Accepted Answer

Contact us at info@enaron.com as soon as possible if your order has not shipped. Once shipped, orders cannot be canceled but may be returned within 30 days of delivery.

Question 14

Do I need an account to order?

Accepted Answer

No. Guest checkout is available. Creating an account is optional and helps you track orders more easily.

Question 15

What does Enaron sell?

Accepted Answer

Enaron is a U.S. jewelry and accessories store. We offer rings, bracelets, earrings, and necklaces curated for everyday wear and special occasions.

Question 16

Are product colors exact?

Accepted Answer

Metal tones and gem colors may vary slightly depending on your screen settings. We strive to provide accurate product photos and descriptions on every listing.

Question 17

How do I choose the right size?

Accepted Answer

Please refer to the size details on each product page. If you need help selecting a size, contact us at info@enaron.com before ordering.